Quick Start Guide
The New Mexico Public Regulation Commission (NMPRC) Public Portal lets you browse public dockets and documents, submit public comments, file formal complaints, request public records under IPRA, and manage company registrations and filings. Pick your goal below to see which guides to read, in order.
- Browse and search
- Public comment
- Formal complaint
- IPRA request
- Attorney or representative
- Register a company
- User types
- First-time questions
| Goal | Account needed | Typical time |
|---|---|---|
| Browse and search | None | Start immediately |
| Submit a public comment | Optional | 5-10 minutes without an account; 15-20 minutes with one-time registration |
| File a formal complaint | Tier 1 or Tier 2 | Registration 10-15 minutes; filing 20-30 minutes |
| Request public records (IPRA) | Tier 1 or Tier 2 | Registration 10-15 minutes; request 10-15 minutes |
| File dockets as an attorney or company representative | Tier 2 | Registration 15-20 minutes; approval 2-5 business days; first filing 30-45 minutes |
| Register a company | Tier 2 | Registration 20-30 minutes; approval 2-5 business days |
Browse and Search
You do not need an account to view public dockets and documents, search for specific cases or filings, read public comments, or look up company information.
- Public Portal Homepage – open the portal and click Dashboard to browse dockets.
- Advanced Search – find specific dockets and documents.
Submit a Public Comment
An account is optional. You can submit a public comment without registering, from the public landing page, or register a free account first so you can track and manage your comments.
- Without an account: on the homepage, click Submit New and select Submit a Public Comment.
- With an account: register as a Tier 1 user, sign in, and submit from your dashboard.
Read, in order:
- Public Comment Overview
- Submit a Rulemaking Comment – to comment on a proposed rule instead.
File a Formal Complaint
A formal complaint starts a legal proceeding with the NMPRC. You need a Tier 1 or Tier 2 account; individuals choose Tier 1. Have the details of the issue, your supporting documents, and the company or utility information ready.
- New User Registration – create your account.
- Sign in. On your dashboard, click Submit New and select File a New Formal Complaint.
- Formal Complaint Overview – follow the complaint guides from there.
- File Into Formal Complaint – to add documents later.
After you submit, PRC staff review the complaint and you receive email notifications about status changes. Once accepted, the complaint appears in the public docket system. Check its status in My Dockets.
Request Public Records (IPRA)
The Inspection of Public Records Act (IPRA) lets you request public records from the NMPRC. You need an account; Tier 1 is sufficient.
- New User Registration – create your account.
- Sign in. On your dashboard, click Submit New and select Submit an IPRA Request.
- IPRA Request Overview – follow the IPRA guides from there.
- Manage Your IPRA Request – track and respond to your request.
Your request is acknowledged within 15 business days. PRC staff may ask for clarification. Records are provided in your preferred format (digital or printed). Track the status in My IPRA Requests.
Attorney or Company Representative
You need Tier 2 access to file new dockets, file into existing dockets, register and manage companies, and submit formal filings.
- New User Registration – when asked Will you be filing anything, other than a public comment, with the Commission?, select Yes and choose the option that describes you: a New Mexico licensed attorney (including pro hac vice), a paralegal or other person employed by such an attorney, case management personnel or a paralegal employed by an investor-owned utility, or a pro se filer. If you already have a Tier 1 account, use Request Tier 2 Access instead.
- Wait for approval, typically 2-5 business days. PRC staff review your registration and send an approval email with sign-in instructions. Once you sign in, the Tier 2 options appear in the Submit New menu.
- Submit a New Docket
- File Into Existing Docket
- Register a New Company
Register a Company
Companies must be registered before they can file dockets or formal proceedings. You need Tier 2 access.
- Request Tier 2 Access – if you do not have it yet.
- Sign in. On your dashboard, click Submit New and select Register a New Company.
- Register a New Company – complete all required company information.
- Request Company Access – to manage a company that is already registered.
PRC staff review the company registration. Once approved, the company appears in My Companies and you can file dockets on its behalf.
User Types
| Tier 1 user (basic access) | Tier 2 user (full access) | |
|---|---|---|
| Best for | Individuals, consumers, public commenters | Attorneys, paralegals, company representatives, pro se filers |
| View public dockets and documents | Yes | Yes |
| Submit public and rulemaking comments | Yes | Yes |
| File formal complaints | Yes | Yes |
| Submit IPRA requests | Yes | Yes |
| File new dockets | No | Yes |
| File into existing dockets | Only into your own complaints | Yes |
| Register companies and manage company information | No | Yes |
| Access | Immediately after registration | After approval (2-5 business days) |
See New User Registration for the full comparison.
Common First-Time Questions
The FAQ answers whether you need to register, how long registration takes, and how to move from Tier 1 to Tier 2 later. In addition:
- Not sure which user type you need? Start with Tier 1. You can request Tier 2 access from your Profile page later.
- What do I need to register? Your name, email address and phone number, your mailing address, and a password that meets the security requirements.
- Having trouble? See Troubleshooting or Get Help.